Terms and Conditions
We hope you love your flowers, we are committed to making sure that they arrive on time and in perfect condition. To keep this commitment, a Yola Guz representative will call you when you place your order to verify the details including your wedding date, and then again on the day your wedding flowers have been delivered to make sure that everything is well and to answer any questions you may have. Please inspect your flowers as soon as they are received and notify us right away if there are any problems. Please also be sure to review your included flower care instruction booklet to be sure that your flowers stay in perfect condition. The Flowers must be kept in water in a room that will have a maximum temperature of 72 degrees Fahrenheit.
If for any reason your flowers are not in perfect condition, we will immediately work to make it right and send replacements.
Please note that fresh flowers will differ in flower size and exact color. We cannot replace bouquets that do not exactly match a color palette, or whose colors vary slightly from the picture. Natural flowers have a tendency to have slight variations in size and color and will not all be identical, therefore it is very difficult to match them exactly to dress or decor colors. Ribbon and pin colors may also vary slightly from the picture, but will be in the same color family.
The Guarantee does not apply to slight color variations, streaks in the color, differences in the flower head size, or small spots. These are natural characteristics of fresh flowers.
For this agreement to be effective, it is mandatory that we receive pictures of the damaged items within 12 hours of receiving the flowers.