Frequently Asked Questions
How long will it take to receive my order?
IT’S IMPORTANT! All orders must be placed in advance. A minimum of at least 15 days (2 weeks) prior to your event depending on the package or item you are ordering. Once the order is received our Customer Service Department will contact you to confirm the order.
Fresh flower wedding collections will be shipped overnight for free and arrive via FedEx in a custom white box or a multiple of boxes depending on the size of your order. It will arrive 2 days prior to your event (e.g. flowers for Saturday event will arrive Thursday). Please make sure someone is available to accept the delivery so your flowers are not sitting outside in the weather. Also, please make sure that they are immediately cut and put in water adding the preservative packs in order to keep the flowers fresh and leave them there until the moment of the ceremony. The Flowers must be kept in water in a room that will have a maximum temperature of 72 degrees Fahrenheit.
Boutonnieres, Corsages and Rose petals will be packaged in smaller plastic boxes. Please put them in a refrigerator in a range of temperature between 38 and 45 degrees Fahrenheit.
Flowers For All Occasions and Holidays, also Bulk Flowers orders will be required to be placed 15 days in advance. Once the order is placed and accepted by our customer service department it will be shipped 2 days before the specified date of the event. We only ship from Monday to Thursday, once the order is shipped it will get there the next day.
How fresh are your Flowers?
Yola Guz ships only the freshest flowers possible directly from the grower to the consumer and by doing this we keep the prices at the lowest points. This signifies less time between the farm and your doorsteps eliminating the middlemen, retailers and third parties, something that it is very significant to ensure the consumer quality long lasting flowers. We stress quality and promise freshness on every one of our flower bouquets or it will be replaced. Please see our Fresh Flowers Guarantee. That’s how committed we are about bringing quality and freshness to you.
Our expert team of designers and customer service staff takes a lot of pride in making sure that you receive only the freshest, most beautiful flowers possible at your doorstep.
Can anyone purchase from you?
Absolutely! We enjoy doing business with everyone from brides, florists and crafters to event planners, private corporations and merchandisers.
Do you ship internationally?
With our Fresh Flowers Collections whether is the Wedding Collections, Flowers for All Occasions and Bulk Flowers we can only ship in the Continental 50 USA States. However, on our Preserved Wedding Collections, Silk Wedding Collections and Party Favors it is possible to ship Internationally. Special arrangements will need to be made therefore we suggest you contact our Customer Service Department either by telephone or E-mail with your request. firstname.lastname@example.org
Do you have a catalog?
Our line of products is sold on line and for that reason we do not have a printed catalog. Our complete line of our products can be viewed in our Web Site.
Something isn’t quite right with my order. What should I do?
We take a lot of pride in our products and in the service our Professional Customer Service Department will provide to you. If there is a problem or a concern we will work with you to correct it immediately.
Please see our FRESH FLOWERS GUARANTEE.